What is the process involved in implementing one of your managed services offerings?
An understanding of your business operations is critical to creating a collective success. It's therefore important that all service rollouts begin with a project meeting to establish the process of understanding your objectives, establishing timelines and developing Service Level Agreements.
Managed service implementations in brief require ordering of connectivity, building your information database, incorporating managed devices into our systems and developing notification and reporting systems. All services are custom built with your objectives in mind.
How do you connect from your network to ours?
Our management center is typically connected to your network via a secure VPN connection. Some clients want guaranteed reliability and request a private line facility such as a Frame Relay service.
How long does it take for service to be activated?
Service activation is dependant on several factors including, time to provision network connectivity, availability of information from you, as well as the size and complexity of your infrastructure. Most moderately sized infrastructures can begin managed
services in as few as 30 days or less.
What type of coverage plans do you offer?
We offer both Pro-Active and Scheduled service plans:
Pro-Active -
This plan includes a full-time connection to your network so our management tools can monitor and report on your infrastructure.
Scheduled - NMS will use your current remote access method or will install remote access for you and will then access your network at a predetermined time to provide support.
What areas and or countries do you cover?
Our services are available on a regional, national, and global basis.
How is maintenance and or hardware replacement handled?
We act as an agent on behalf of our customers to coordinate replacement of failed components for existing maintenance plans. Service plans are also available directly from NMS.
What length of contracts are offered?
Contract terms begin at 1 year.
Are Service Level Agreements offered?
Yes! We have a robust service level offering. For each client we collectively develop service level parameters upon which we deliver our services. Our approach ensures that our services consider critical customer variables against which we are measured.
What tool set (i.e. systems for monitoring and reporting) do you use?
Our tool set is comprised of a variety of market leading products that are integrated to provide us with a robust combination of information and functionality about your systems.
Our capabilities are continuously upgraded as new features and technologies become available.
How are problem calls handled?
Problem calls are managed according to predefined criteria established with you. The process varies dependant on your needs. Problem management can vary depending on location, device, and time of day, along with any other reasonable criteria. The process can be updated as required to ensure maximum effectiveness.
How long have you been in business?
Our company has been in business since 1996. Our staff comes from a variety of industries and backgrounds with long standing experience in the design, management and implementation of technology infrastructures.
Where is your Management Center located?
Our center is located in Central New Jersey with ready access to the major NJ/NY airports. | 
