The continuous monitoring and management of network infrastructure is critical in ensuring that utility grade service levels are maintained on an ongoing basis. Many organizations are reactive in the management of IT assets leaving the organization susceptible to outages that could easily have been avoided.
Proactive IT management ensures that issues that can lead to service disruption are identified and addressed before a service outage occurs and in the case of an outage the failure is rapidly identified and the necessary actions taken to both address the issue and notify and maintain ongoing communications within the organization.
Network Management Solutions offers remote managed services that monitor the availability, performance, and security of network infrastructure and applications.
- VisionAlert™ services ensure that core network and services availability are monitored on a real time basis and outages are rapidly responded to.
- VisionTrends™ ensures that the infrastructure including servers, WAN, LAN, and key applications are delivering the response times necessary to support the business including both internal and external users.
- VisionWorkforce™ provides for remote access management of mobile workforce and can be delivered as a managed service for corporate owned equipment or provided as a turn-key hosted service.
Programs include the following:
- Organization specific service level agreements
- Coordinated communications for ongoing service issues
- Single point of coordination and resolution for service issues
- Ongoing customer services review and guaranteed satisfaction
All of Network Management Solutions Remote Managed Services are available for both public and private infrastructure that includes locally housed equipment, equipment hosted in remote data centers, as well as cloud computing deployments. Network Management Solutions can work as an adjunct to existing IT teams or a a turn-key organization.
Please contact us for more information. We look forward to hearing from you in the near future.