Below is a variety of questions that are frequently asked by prospective customers. After review of the information below should you have any questions please feel free to contact us via this site, email or telephone. We look forward to serving your business in the very near future.
What is the process involved in implementing one of your managed services offerings?
An understanding of your business environment and operations is critical to achieving a collective success. It’s therefore important that all service rollouts begin with a detailed review of the technology environment, a meeting to initiate the process of understanding your objectives, establishing timelines and developing Service Level Agreements.
Managed service implementations in summary require the build out of connectivity, gathering of information and building our service database, incorporating managed devices into our systems and defining notifications and reporting requirements. All services are custom built with your objectives in mind.
How do you connect from your network to ours?
Our management center is typically connected to your network via a secure VPN connection. Some clients want dedicated connectivity and request a private line facility such as a a point to point T1, or connect as a node off of exiting MPLS or other networking arrangement.
How long does it take for service to be activated?
Service activation is dependant on several factors including, time to provision network connectivity, availability of information, as well as the size and complexity of your infrastructure. Most moderately sized infrastructures can begin managed services in as few as 30 days or less.
What type of coverage plans do you offer?
Services are provided as a 24×7 basis or some other timeframe as a co-managed solution. All services are delivered under a proactive managed service agreement. NMS does not provide break fix or reactive services on a time and material basis as an ongoing service as this is an ineffective way for IT services to be delivered.
If your company has not worked with Network Management Solutions prior and has a stubborn ongoing issues that needs to be addressed we welcome you to contact us. We will address the issue as a one-time service after which we would cover your organization as an ongoing retained services client.
What areas and or countries do you cover?
Our services are available on a regional, national, and global basis.
How is maintenance and or hardware replacement handled?
We act as an agent on behalf of our customers to coordinate replacement of failed components for existing maintenance plans. Network Management Solutions is not a replacement for your original equipment manufactures hardware and software maintenance.
What length of contracts are offered?
Contract terms begin at 1 year. If for any reason you are not satisfied with our services you may cancel your subscription at any time.
Are Service Level Agreements offered?
Yes! We have a robust service level offering. For each client we collectively develop service level parameters upon which we deliver our services. Our approach ensures that our services consider critical customer variables against which we are measured.
What tool set (i.e. systems for monitoring and reporting) do you use?
Our tool set is comprised of a variety of market leading products that are integrated to provide us with a robust combination of information and functionality about your systems.
Our capabilities are continuously upgraded as new features and technologies become available.
How are problem calls handled?
Problem calls are managed according to predefined criteria or Service Level Agreement (SLA) that is established in conjunction with you our client. The process varies dependant on your needs. Problem management can vary depending on location, device, and time of day, along with any other reasonable criteria. The process can be updated as required to ensure maximum effectiveness.
How long have you been in business?
Our company has been in business since 1996. Our staff comes from a variety of industries and backgrounds with long standing experience in the design, management and implementation of technology infrastructures.
Where is your Management Center located?
All of our tools are hosted in a high security, high availablility data center. Our operations staff work out of our Mountainside NJ office with other professionals deployed in key markets.