Facing The Realities Of A Data Breach

Most small to mid-sized business don’t consider themselves to be a data breach target and therefore never develop an incident response plan.  Having to respond to a data breach in real time without a plan can be challenging at best.  Some would call it a nightmare.

Your obligations and approach can vary widely depending on your business and the type of information you maintain.  Has data been destroyed or deleted, have passwords and accounts been compromised, have financial accounts been accessed and funds diverted, or has a database containing credit card or other sensitive information been inappropriately accessed?  How do you know?  A plan helps you to sort out the questions and set a direction to meet your business obligations and move systematically towards recovery.

How did you become aware?  Did an external source notify you such as your bank or law enforcement?  Do you believe that the incident was triggered by an internal or external event, was it intentional?  Often errors by internal staff can create an exposure of sensitive information that is then utilized by an outside source or it can be a calculated collaborative effort between the two.  An external hack may be the result of a targeted effort or weakness that is exploited through non-solicited emails, or a web or application interface.  Regardless of what has happened and how it happened still requires action.

So what are the steps to recovery and whom do you notify? A general approach might be as follows:

Build A Team: Form a team that will be tasked with specific events addressing legal, information security, management, public relations and other concerns.

Discuss Events and Develop Approach: Identifying timelines and events leading up to the incident can be key in establishing a direction and approach for remediating and investigating the breach.

Discuss Legal and Public Relations Requirements: Understanding your business obligations is critical as this will determine what steps you must take to address any legal or regulatory concerns.  Effective public relations will help preserve your business name.

Engage Appropriate Resources: This may include your financial institution, law enforcement, incident response resources, legal counsel, among others.

Commence Data Collection and Analysis:  Collection of computer data, log records and other digital forensic evidence is key to any investigation.  Professionals are required to ensure proper protocol and preservation of evidence. Many untrained computer personnel destroy evidence or miss the breach source so the compromise continues.

Address Legal and Regulatory Requirements: Based on your analysis you may be legally obligated to notify regulatory bodies and affected entities.  Timely response is of great importance. Your business partners may need to be engaged.

Notify Affected Parties: Those affected by the breach may need to be notified by law and the protocol may vary state to state.  This includes individuals that may have had credit card information, or personal and private information exposed.  Others such as business partners may need to know to ensure that they too are not affected.

Assuming that law enforcement will investigate is highly unlikely.  Unless your compromise a matter of national concern or has a multi million-dollar impact or you can pinpoint insiders there is little aw enforcement will do.  You will need to manage the investigation largely on your own.

Maintaining a robust information security program will greatly reduce the likelihood and severity of a data breach.  Having an incident response plan will provide the roadmap to address a data breach in a timely and concise manner protecting both your business and its reputation.

Please contact Network Management Solutions for more information.  We can be reached at 908-232-0100 or info@nmscorp.com.  Our website can be reached at www.nmscorp.com.

A Critical Need for Strong Information Security Practices

Who is responsible for your information security practices and why?  If you are the business owner, CEO, or other key executive have you discussed with the individual or organization what your information security goals are?  I am not talking about a technical discussion but rather a discussion in business terms.  Are there defined security standards to which the organization adheres?  Is information security become part of the business culture?

Too many business leaders don’t find a discussion necessary and assume that their input is not necessary or the conversation too painful to manage.  Having spent a career dealing with information technology and security personnel I can relate.  However when your input is not part of the conversation don’t assume that anything is secure.  Don’t believe what your “expert” tells you unless its been verified.

Now perhaps you are a large organization and as the CEO you are too busy to deal with the techies.  Your CIO or CISO are boring and you believe you’d be more productive painting your dog’s nails.  Well there is a long list of CEO’s and board members that might wish they were more involved.  The Target Corp and Neiman Marcus are more of the same.

Hackers are sophisticated and operate in ways most organizations don’t understand.  Their probing, testing and theft happens over long periods of time.  It’s not like a theft at a storefront or bank.  Hackers rely on being stealth and their activities can last months or even years.  They are operating within your company walls from far off places on the other side of the world and your security operations staff has no idea this is occurring.

Most organizations find out about their compromise from law enforcement as they investigate criminal activity on a global scale.  However it’s still your problem. Unless your hack is a matter of national security the amount of cooperation you receive from the FBI or USSS will be negligible and may be non-existent.  Its not that they don’t want to help but these agencies are focused on national security and money supply and their resources are stretched.

So you’re a small business and you believe that you are off the grid, out of the loop.  Well that is not the case.  Depending on how events are tracked and who is reporting statics show that about one-third of all attacks involve small business

and sometimes these “attacks” come from inside the organization.  That may be shocking to a small business owner but small business is easy prey.  As a small business owner you should be asking all the right questions since your banking accounts, operation, customer information and reputation are at risk.

Often the hacker can penetrate a small organization because the architecture is flawed, devices are not properly maintained, patches are not applied, and no one is being held accountable.  As a small business owner you must be involved and must be asking the right questions.

Network Management Solutions has been helping companies address business driven technology issues since 1996.  We are currently serving a variety of customers within New Jersey, New York, and the surrounding metro areas of New York and Philadelphia.

Please contact NMS to schedule a free one-hour no obligation consultation to discuss your concerns.  We will provide expert advice in simple business terms on how to best address your issues through NMS or another provider.  NMS can be reached by phone or email at 908-232-0100 or info@nmscorp.com.  More information on Network Management Solutions can be found at www.nmscorp.com.